Descripción del puesto
We are seeking a proactive and experienced Team Lead for our Application Support team, managing a 24x3 team responsible for monitoring and incident management of a global financial application. This leadership role is vital to ensuring the stability, performance, and continuous improvement of our platform.
- Lead, mentor, and develop a team of Application Support Analysts
- Oversee the monitoring of vendor data feeds and distribution to stakeholders using the application and BigPanda
- Ensure adherence to SLAs and audit support cases for quality and compliance
- Collaborate with internal developers, data teams, and external vendors to resolve incidents efficiently
- Identify process improvements and implement best practices in incident management
- Create and maintain comprehensive documentation for support processes
- Manage critical incidents and escalations, ensuring timely resolution
Requisitos
- Exceptional communication skills (Advanced English or higher is mandatory)
- Strong leadership and team management abilities
- Excellent interpersonal relationships, priority management, and a strong sense of urgency
- Proficiency in SQL is mandatory
- Proven ability to create and manage comprehensive documentation
- Minimum of 1 year of experience leading an application support team
- Strong organizational skills and attention to detail
Join us and take the lead in maintaining the reliability and efficiency of a global financial platform. Apply now to be part of our growing and dynamic team!